NOTE: If the new Hardware Found Wizard popup does not appear when you plug in your interface, go into Device Manager and look for the interface. In Windows XP, you can typically find the Device Manager by RIGHT-CLICKING on My Computer then selecting Manage. Find the “VCDS Compatible USB Interface” or similar and delete it. It may be under “Other Devices” or under “Universal Serial Bus Controllers”. Next, unplug the USB Interface from your PC, wait 5 seconds and plug it back in. Connect the car end of your Interface to your vehicle’s Diagnostic Port. The cable on this interface is about 6 feet long - just right for most laptops. The USB standards do not allow for passive extension cords! We have tested many Active USB extensions and have found one that works. You can order the 16-ft Active USB Extension from our Store. We do not sell or support any other brands or models of USB extensions.
Hi All, this is the error that I get all the time since switching from a Win XP OS laptop to Win 7 laptop & from 409.1 to the new VCDS Lite 10.6. Casn someone please help me rectify the issue? I started from scratch and plugged my non-genuine cable into my laptop, Windows 7 searched the internet for a driver and found one, presumably from Ross Tech. Once the driver had installed it assigned it to COM3 which is not in use by anything else. I right-clicked the VCDS lite icon and selected 'compatibility', from that I set permission to the application as administative, applied and okayed it. I then connect the cable to the car and turn on the ignition, the cable lights up blue to indicate a connection has been established so I open op VCDS and test the connection to COM3, I then get this error. I've tried changing the COM to 1/2/4 also and still I get the same result which ever way, I have also tried all of the different USB ports on my laptop, installing the driver for each but again the same error message. I then uninstalled all VCDS drivers and VCDS. I redownloaded it and installed the driver that comes with the software this time but once everything is up and running, the same error all over again. My understanding of the error message is that the interface cable is connected to the right port however VCDS cannot establish a connection to the car or perhaps it just doesn't recognise the cable anymore. I bought this cable some time ago and ran it on Win XP, everything ran fine then with no issues at all so the car definitely accepted the cable. Could it be that the cable is out of date? Can someone please help me with this? Thanks